Sustainability

Carbon-neutral shipping. Less e-waste, on purpose.

Selling consumer electronics is, on its face, not a sustainable business. The honest version is that we cannot pretend to be carbon-positive while we ship lithium-ion batteries by air. What we can do is shorten the supply chain, neutralise the transport leg we control, and lean hard into the part that actually moves the needle: keeping working products out of landfill.

Carbon-neutral shipping

Every outbound parcel from our Limassol warehouse ships with our carrier's carbon-neutral service. The carrier estimates the well-to-wheel emissions of the route (ground + air + last-mile) and invests in verified offsets covering the calculated CO₂e.

We do not double-count: we never claim "carbon neutral" for emissions caused by goods we did not ship, or for emissions outside the leg we paid to offset.

Offsets are not a replacement for cutting emissions in the first place. We prefer ground over air where the timing allows; for the EU lane this means rail/road for most of the route and only the final 1-2 segments by air.

Refurbished = less e-waste

About one in six smartphones manufactured worldwide ends its first life before its third birthday — replaced because a newer model launched, not because the device stopped working. Most of those phones are still perfectly usable for years. When they leave the original owner's pocket, the question is whether they are repaired and resold or shredded for raw materials.

Shredding is the easy path for the original owner. Refurbishment is the better path for the planet. A refurbished iPhone or PlayStation that goes back into someone's hands saves roughly 80% of the lifecycle CO₂e of a new unit (manufacturing dominates; transport is a fraction).

Where we list a product as refurbished, the listing tells you the grade, the cosmetic variation you should expect, and the warranty that applies. Grading is honest — we would rather sell at a lower grade than over-promise.

Packaging

Outer packaging is recycled corrugated card, sourced FSC-certified. Void fill is paper, never bubble wrap. Tape is paper-backed with a starch adhesive — it goes in the same recycling stream as the box.

We re-use the manufacturer's inner packaging whenever it is intact; we do not strip working boxes to "look retail-fresh".

No plastic bags inside the parcel. No printed-paper marketing inserts (you do not need them; we send a single welcome email instead).

Returns

Returns are the dirtiest secret of e-commerce: a typical return generates more transport emissions than the original delivery. We try not to lean on a generous returns policy to drive sales.

When a product does come back, it is graded for resale before being routed for parts recovery. A non-trivial share of "returned" items go back on the site as open-box or refurbished — at a meaningful discount and with the full warranty.

Items that cannot be resold go to certified e-waste recyclers for component recovery. We do not ship waste to general landfill or to facilities outside the EEA.

What we are still working on

A published carbon-intensity report per category (kg CO₂e per parcel) so the offset claim above is verifiable, not just a label.

A trade-in flow that lets you send us your old device when you buy a new one, with a credit applied automatically against the new Order.

Repair-friendly product flags on listings: which products are designed to be opened, which have spare-part availability, which have removable batteries. Right-to-repair scores once an authoritative source stabilises.

Removing any product whose manufacturer publishes anti-repair behaviour we cannot work around.

What we won't pretend

We will not run an “ESG dashboard” full of metrics no buyer asked for. We will not claim to be carbon-positive because of carbon-credit accounting. And we will not lobby for the word "sustainable" to mean less than it does. If you want to push back on something on this page, email [email protected].