Sanctions & Restricted Countries

1. Comprehensively restricted jurisdictions

The Services are not available — for orders, payouts, or any other transaction — in or to the following jurisdictions. The list reflects comprehensive sanctions in force at the date below and is reviewed continuously; we add and remove entries as sanctions regimes evolve.

• Russian Federation (including occupied territories of Ukraine such as Crimea, Donetsk, Luhansk, Zaporizhzhia and Kherson regions, in line with UK and EU restrictions in force).
• Republic of Belarus.
• Islamic Republic of Iran.
• Democratic People's Republic of Korea (North Korea).
• Syrian Arab Republic.
• Republic of Cuba.
• Any territory or region designated from time to time by OFSI, the EU Council, OFAC or the UN Security Council for comprehensive sanctions.

2. Enhanced-due-diligence jurisdictions

Orders shipping to, or paid from wallets associated with, the following higher-risk jurisdictions may require additional verification under our AML & KYC Policy. We may decline to proceed where we cannot satisfy our compliance obligations.

• Countries identified by the Financial Action Task Force ("FATF") as having strategic deficiencies in their AML/CFT regimes (the FATF "grey list", updated three times per year).
• Countries listed by the UK Government as high-risk third countries for the purposes of the Money Laundering Regulations 2017.
• Jurisdictions subject to sectoral or partial sanctions (where the prohibitions are limited to specific goods, sectors, or persons rather than the whole territory).

3. Person-level screening

In addition to country-level restrictions, we screen the names of customers, payees, and named shipment recipients against the consolidated lists maintained by OFSI, the EU, OFAC and the UN at: account creation, identity verification, order placement, payout request, and any material change of address or recipient. Matches and partial matches are escalated for human review under the AML & KYC Policy. We will not transact with persons on those lists.

4. Wallet-level screening

Where we operate or integrate with blockchain-analytics tooling, we may screen incoming Cryptocurrency payments against addresses associated with sanctioned entities, ransomware, darknet markets, mixing services, or other high-risk profiles. Payments that hit our screening rules may be held, refunded to the originating address, or referred for enhanced review under our AML & KYC Policy. Where law requires, the underlying funds may be reported to the relevant authority before any decision to refund.

5. Export controls

Some products (notably certain electronics, dual-use items, and items containing strong cryptography) are subject to UK and international export-control regimes. We will not ship a product where doing so would breach those regimes, irrespective of whether the destination is otherwise sanctioned. We may decline to ship where the destination country imposes import licensing requirements we cannot reasonably satisfy.

6. Changes

Sanctions regimes change frequently and sometimes without warning. We monitor official lists and may update the restricted set at any time without prior notice. The current version of this page is identified by the "Last updated" date below the title; for live position please contact [email protected].

7. Reporting concerns

If you become aware that the Services are being used in breach of sanctions or this page (including by attempts to use forwarders or straw buyers to route goods into restricted jurisdictions), please contact [email protected] or use the Whistleblower channel. Reports are treated as confidential.