Legal

Terms of Service

These Terms of Service ("Terms") form a binding agreement between you ("you", "your", "user") and Specialist Electronics Ltd, a company registered in England and Wales with company number 17060942, trading as Satmart (the "Company", "we", "us", "our"). They govern your access to and use of the Satmart marketplace at satmart.io and any related services we provide (collectively, the "Services"). By creating an account, placing an order, or otherwise using the Services you confirm that you have read, understood and agreed to be bound by these Terms. If you do not agree to any part of these Terms, you must not use the Services.

Last updated May 28, 202615 min read3,383 words

1. Definitions

Capitalised terms used in these Terms have the meanings set out below. Where the singular is used, the plural is included, and vice versa.

Account: Your personal user account on the Services, created through the registration flow at /register.
Buyer: A natural person who places an order through the Services for personal, household or business use.
Catalogue: The set of physical goods and digital products listed for sale on the Services from time to time.
Content: Any text, images, code, marks, data or other material made available through the Services, whether posted by us, by you, or by third parties.
Cryptocurrency: A digital asset accepted by us as a means of payment, as listed at checkout (currently BTC, ETH, USDT on Tron and Ethereum, LTC and TRX).
Digital Goods: Software licences, game codes, subscription keys or other electronically-delivered products listed on the Services.
KYC: Know-Your-Customer identity verification carried out under our AML & KYC Policy.
Order: A binding contract of sale formed between us and you after an order has been placed and accepted in accordance with clause 6.
Physical Goods: Tangible goods listed on the Services that require shipment to a postal address.
Store Credit: A non-withdrawable balance held against your Account that may be applied toward future Orders.

2. Who we are and how to contact us

Satmart is operated by Specialist Electronics Ltd, a company incorporated in England and Wales with company number 17060942. Our registered office address and any other statutory particulars are available from the UK Companies House service.

You can reach our support team at [email protected] or via the live chat widget on the Services. We aim to respond to substantive queries within one business day; payment, fulfilment and security questions are prioritised.

3. Eligibility and accounts

To use the Services you must be at least 18 years old, have legal capacity to enter into binding contracts, and not be located in, or a resident of, any jurisdiction subject to comprehensive sanctions or where the Services are prohibited by applicable law. By using the Services you represent and warrant that you meet each of these requirements.

3.1 Registration

You may need to create an Account to access certain features (including checkout, order history, the wallet, and digital codes). You must provide accurate, current and complete information during registration and keep that information up to date. You may not create more than one Account for the same person or use another person's identity without their express authorisation.

3.2 Account security

You are responsible for safeguarding your Account credentials and for all activity that occurs under your Account. You must use a unique, strong password (at least 8 characters with mixed case, a digit, and a symbol) and we strongly recommend enabling two-factor authentication. You must notify us immediately at the support address above if you suspect unauthorised access. We are not liable for losses resulting from your failure to keep your credentials secure.

3.3 Suspension and termination

We may suspend or terminate your Account, or refuse to provide the Services, at our sole discretion (acting reasonably) where we have grounds to believe that you have breached these Terms, that there is fraudulent or unlawful activity associated with your Account, that we are required to do so by law or by a competent regulator, or that continued provision would expose us to legal or reputational risk. Where the law allows, we will give you notice and a reasonable opportunity to respond before any action is taken.

4. The Services we provide

Satmart is a curated marketplace for consumer electronics and related digital goods. We act as the seller of record for products listed in our Catalogue and are responsible for fulfilment, returns and warranty handling subject to the terms of these Terms and the underlying manufacturer warranties.

We continually update the Catalogue. Listings, prices, specifications and availability are subject to change at any time without prior notice and the inclusion of a product in the Catalogue does not constitute an offer to sell.

5. Pricing, currency and exchange rates

5.1 Listed prices

Prices are listed in United States dollars (USD), treated 1:1 with the USDT stablecoin for the purposes of settlement. Unless stated otherwise, prices exclude shipping, customs duties and import taxes, which are calculated and shown to you before you complete checkout.

5.2 Quotation in your chosen Cryptocurrency

When you initiate checkout, the price is quoted in the Cryptocurrency you select at the then-prevailing spot rate. The rate is supplied by an independent third-party feed and is refreshed periodically.

The quoted Cryptocurrency amount is locked for 15 minutes from the moment your payment address is generated. If the network confirmation does not occur within that window and the spot rate has moved by more than 2%, we reserve the right to (a) accept your payment and credit any shortfall to your Store Credit, or (b) cancel the Order and ask you to re-checkout.

5.3 Pricing errors

We try to ensure that all prices shown on the Services are accurate, but errors can occur. Where a manifest pricing error is identified before your Order has been dispatched, we are not obliged to provide the product at the incorrect price. We will notify you of the error and give you the option to confirm the Order at the correct price or to cancel and receive a full refund of any amounts already paid.

6. Orders and acceptance

Placing an Order through the checkout flow constitutes an offer to purchase from us on these Terms. No contract of sale is formed until we have (a) received confirmation that your Cryptocurrency payment has been successfully transmitted to the blockchain, (b) completed any KYC checks required under the AML & KYC Policy, and (c) issued an Order confirmation by email or in your Account. Each Order, once confirmed, forms a separate contract between you and us.

6.1 Declining or cancelling Orders

We may decline or cancel an Order, in whole or in part, where stock has become unavailable since you placed the Order, where a pricing or listing error has occurred, where verification requirements are not met or cannot be completed within a reasonable time, where we suspect fraud or breach of these Terms, or where shipment to your address is not feasible (for example, due to carrier restrictions or sanctions exposure).

If we cancel a confirmed Order, we will refund the corresponding Cryptocurrency amount to your Store Credit, or, at our discretion, to a wallet address you control net of any network fees and exchange-rate differences arising during processing.

6.2 Stock limits

Per-line and per-Order quantity limits may apply to particular products to deter reselling or arbitrage. Where you attempt to exceed these limits, the excess quantity will be removed from your basket before checkout completes.

7. Cryptocurrency payments

Satmart accepts payment exclusively in supported Cryptocurrencies. We do not directly process credit or debit cards, bank transfers or other fiat instruments. Where a third-party on-ramp partner (e.g. Visa, Mastercard, PayPal, Klarna, Apple Pay, Google Pay) is shown in our footer, your purchase of the Cryptocurrency from that partner is a separate contract between you and that partner; we are not a party to it.

7.1 Irreversibility of blockchain payments

Cryptocurrency transactions, once broadcast and confirmed on the relevant blockchain, cannot be reversed by us or by the blockchain network. You are solely responsible for sending the correct asset, on the correct network, to the correct address, in the correct amount, within the quoted time window. We have no obligation to recover, replace or refund payments sent to an incorrect address, on an incorrect network, or in an unsupported asset.

7.2 Network fees and underpayment

Network ("gas" / "miner") fees for sending payment are your responsibility and are not deducted from the amount we credit. If the amount received after deducting any third-party processing fees is less than the quoted amount due to network conditions or sender error, we will request a top-up payment or, at our option, credit the shortfall to your Store Credit and ship the Order.

7.3 Overpayment

Where the amount received exceeds the quoted amount, the excess will be credited to your Store Credit unless you request, within 14 days of overpayment, a refund to an external wallet address (which will be sent net of network fees and any exchange-rate movement during processing).

7.4 Chargebacks and disputes

Because we do not accept card payments, traditional chargeback rights do not apply. Disputes about an Order are handled through our support channels in accordance with clause 13 (Refunds and Returns).

8. Store Credit

Store Credit is a non-withdrawable balance held against your Account. It can be applied toward future Orders at checkout and is denominated in USDT. Store Credit has no cash value, cannot be exchanged back into Cryptocurrency or fiat through the Services, and is non-transferable between Accounts.

8.1 Sources of Store Credit

Refunds we elect to issue under the Refund & Returns Policy.
Promotional grants made at our discretion (e.g. welcome credits, referral rewards).
Overpayments and rounding amounts arising from clause 7.3.
Goodwill credits granted by support to resolve a dispute.

8.2 Expiry and inactivity

Store Credit issued by us as a refund does not expire. Promotional Store Credit may have an expiry date stated at the time of issue; once expired it cannot be reinstated. Where your Account has been inactive for more than 36 consecutive months, any remaining promotional Store Credit may be forfeited; refund-derived Store Credit is excluded from this rule.

8.3 Withdrawals

We may, at our sole discretion, permit eligible users to withdraw refund-derived Store Credit to an external wallet through the /account/payouts flow. Withdrawals are processed manually within 24 hours of approval, are subject to KYC and sanctions screening, and are sent net of network fees. Withdrawals of promotional Store Credit are not permitted.

9. Identity verification (KYC)

We operate a risk-based KYC programme under our AML & KYC Policy. We may, at our discretion, require you to verify your identity (typically by submitting a government-issued ID and a selfie) before we accept an Order, release Store Credit, or process a payout. Orders may be held pending successful verification and may be cancelled and refunded if verification cannot be completed within a reasonable period.

10. Digital Goods

Digital Goods are delivered electronically through your Account once your payment has been confirmed on-chain. By placing an Order for a Digital Good you expressly request immediate performance and acknowledge that, except where required by applicable law, you lose the right to withdraw once the code has been revealed or delivered.

10.1 Code redemption and platform terms

Digital Goods carry separate end-user terms imposed by the publisher or platform (e.g. Steam, Microsoft, Sony) that govern the licence you receive. You are responsible for reading and complying with those terms. We make no representation about geographic compatibility unless the listing explicitly specifies a region.

10.2 Faulty codes

If a code we have delivered is invalid, has been redeemed previously, or is otherwise defective, contact support within 14 days of delivery with the code and any error message. We will replace the code where possible or, if no working replacement is available, refund the Order to your Store Credit.

11. Physical Goods, shipping and risk

Delivery times, carriers, insurance and customs handling for Physical Goods are set out in our Shipping Policy, which forms part of these Terms. Title to a Physical Good passes to you, and risk of loss or damage transfers to you, when the Good has been delivered to the address you provided at checkout and signed for (or, where no signature is requested by the carrier, when the carrier records delivery).

12. Manufacturer warranties

Physical Goods sold on the Services carry the standard manufacturer warranty for the territory in which the model was originally produced or imported. Warranty handling is in the first instance carried out by the manufacturer or its authorised service centre. We will provide reasonable assistance in arranging warranty service. Nothing in this clause limits your statutory rights as a consumer.

13. Refunds, returns and consumer rights

Our refund and returns process is set out in the Refund & Returns Policy. For consumers based in the UK or the EU, nothing in these Terms or the Refund & Returns Policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or equivalent EU legislation. Refunds we elect to issue are credited to your Store Credit unless we expressly agree to a Cryptocurrency refund, which is sent net of network fees and exchange-rate differences.

14. Acceptable Use

You agree to comply with the Acceptable Use Policy at all times. Without limiting the generality of that policy, you must not use the Services to launder funds, finance illegal activity, circumvent verification or sanctions controls, resell goods in breach of manufacturer or export controls, or interfere with the integrity or security of the Services.

15. Intellectual property

All Content on the Services, including the Satmart name and brand mark, page layouts, photographs, illustrations, copy and software, is owned by us or our licensors and is protected by intellectual-property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for the sole purpose of browsing, purchasing and managing your Account in accordance with these Terms. All other rights are reserved.

You may not copy, modify, scrape, reverse-engineer, distribute, sell or otherwise exploit any part of the Services or the Content without our prior written consent, except where applicable law expressly permits.

16. User content and reviews

Where the Services allow you to submit content (for example, product reviews or chat messages), you grant us a worldwide, perpetual, irrevocable, royalty-free, sub-licensable licence to use, reproduce, adapt, publish and display that content for the purpose of operating and promoting the Services. You represent and warrant that you have all rights necessary to grant that licence and that the content does not infringe any third-party rights, is not unlawful, defamatory or obscene, and complies with the Acceptable Use Policy. We may remove or edit user content at any time without notice where we consider that it breaches these Terms or could expose us to legal risk.

17. Third-party services

The Services may integrate with or link to third-party platforms (including blockchain explorers, identity-verification vendors, carriers, on-ramp providers and analytics tools). We are not responsible for the availability, content, terms, privacy practices or acts or omissions of those third parties. Your use of any third-party service is governed by that service's own terms.

18. Privacy and data

Our processing of your personal data is governed by our Privacy Policy. By using the Services you consent to the data practices described there. Where we act as a data processor on your behalf (for business customers), our Data Processing Addendum applies.

19. Disclaimers

To the maximum extent permitted by law, the Services are provided "as is" and "as available", without warranties or conditions of any kind, whether express or implied, including any implied warranty of merchantability, satisfactory quality, fitness for a particular purpose, or non-infringement, save for any warranties expressly given in these Terms or that cannot be excluded by law.

We do not warrant that the Services will be uninterrupted, error-free or secure; that defects will be corrected; that the Services or the servers on which they are hosted are free of viruses or other harmful components; or that the results of using the Services will meet your requirements. We make no representation about the future value of any Cryptocurrency.

20. Limitation of liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of the implied terms as to title, or for any other liability which cannot be lawfully limited or excluded.

Subject to the paragraph above, in no event will we be liable to you for any indirect, incidental, special, consequential or exemplary loss or damage; for loss of profits, revenue, business, goodwill, anticipated savings, data or use; or for any loss arising from blockchain network conditions, exchange-rate movement, user error in transmitting Cryptocurrency, or unauthorised access to your Account where you have failed to keep your credentials secure.

Our aggregate liability to you in connection with the Services and these Terms, whether in contract, tort (including negligence) or otherwise, will not exceed the greater of (a) the total amount paid by you for Orders in the 12 months preceding the event giving rise to the liability, or (b) the GBP equivalent of £500 at the relevant time.

21. Indemnity

You agree to indemnify, defend and hold harmless Specialist Electronics Ltd and its officers, directors, employees and agents from and against any claim, demand, loss, liability, cost or expense (including reasonable legal fees) arising out of or in connection with your breach of these Terms, your misuse of the Services, your violation of any law or third-party right, or any user content you submit through the Services.

22. Force majeure

We are not liable for any failure or delay in performance caused by events outside our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, government action, sanctions, epidemics, fire, flood, earthquake, strikes or other labour disputes, internet or telecommunications outages, energy or transport disruption, blockchain network congestion or chain reorganisation, and failures of upstream suppliers, carriers or payment processors.

23. Changes to these Terms

We may revise these Terms from time to time. The current version is always available on this page and is identified by the "Last updated" date below the title. Where revisions are material, we will notify you by email or in-Account notice at least 14 days before the revisions take effect, except where shorter notice is required by law or regulator. Your continued use of the Services after revisions take effect constitutes acceptance of the revised Terms.

24. Assignment

You may not assign, transfer or sub-license your rights under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms to any of our affiliates or to a successor in connection with a merger, acquisition or sale of all or substantially all of our assets.

25. Entire agreement

These Terms (together with the documents incorporated by reference, including the Privacy Policy, Acceptable Use Policy, AML & KYC Policy, Refund & Returns Policy, Shipping Policy and Cookie Policy) constitute the entire agreement between you and us in relation to your use of the Services, and supersede all prior agreements and understandings, whether oral or written, on the subject matter.

26. Severability and waiver

If any provision of these Terms is held to be unlawful, void or unenforceable, that provision will be deemed severable from the remaining provisions, which will continue in full force and effect. Our failure or delay in exercising any right under these Terms does not constitute a waiver of that right.

27. Governing law and jurisdiction

These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them, their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales. You and we both irrevocably agree that the courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim. Nothing in this clause prevents a consumer from bringing proceedings in the courts of the country in which they are domiciled where applicable law gives them that right.

28. Contact

Questions about these Terms can be sent to [email protected]. For matters concerning your personal data, please use the address set out in the Privacy Policy.

This document is provided for general information and does not constitute legal advice. Questions? Reach our team via live chat or email [email protected].