Your 14-day right of withdrawal — what it does and doesn't cover

If you are a consumer in the UK or the EU and you buy from a distance-selling retailer, you can cancel almost any Order within 14 days of receiving the goods, without giving a reason, and the retailer must refund you within 14 days of receiving the goods back (or sooner if you provide proof of return). This is a statutory right; it cannot be waived by the retailer's terms.

When the clock starts

The 14-day window starts the day you (or someone you nominated, other than the carrier) physically receive the goods. For multi-item Orders delivered separately, the clock starts on the day the last item is received.

You do not have to cancel within 14 days and return the goods on the same day. The window is for the cancellation notice; you then have a further 14 days to actually return the goods.

What the right does not cover

• Digital goods you have already started using. Codes and licences are treated as performed once they are revealed.
• Personalised goods (engraved, monogrammed, custom-configured).
• Goods unsealed where the seal is necessary for hygiene (relevant for some headphones and grooming devices).
• Sealed software, audio or video once unsealed.
• Time-bound services (concert tickets, hotel nights) and goods that perish quickly.

How the refund lands

The retailer reimburses everything you paid, including the standard outbound shipping cost — but not any premium shipping upgrade. They can deduct for diminished value if you have handled the goods more than necessary to establish their nature, characteristics and functioning.

For us specifically, refunds land as Store Credit by default. You can ask for a Cryptocurrency refund to an external wallet instead; it is sent at the spot rate at the moment of refund and net of network fees, so the exact amount you receive may differ from what you paid. The Refund & Returns Policy spells out the full version.